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10
iSPAN Serial WAN Adapter Users Guide 165
10Troubleshooting
Overview
This chapter provides possible solutions for common
problems you might encounter while installing and operating
your adapter. Before proceeding with troubleshooting, make
sure you have carefully followed the steps for installing and
setting up the hardware and the software, and have rebooted
the system. Also, check the system log, using the Windows NT
Event Viewer, to see what kind of errors, if any, are being
recorded.
If the information in this appendix does not solve the problem,
contact Interphase Technical Support at one of the locations
listed in the Assistance section at the beginning of this iSPAN-
Serial WAN Adapter Users Guide.
- Users Guide 1
- Copyright Notice 3
- Disclaimer 3
- Trademark Acknowledgments 3
- Assistance 4
- Safety Precautions 5
- END-USER LICENSE AGREEMENT 7
- 1Contents 11
- 2Using This Guide 17
- Text Conventions 18
- Documentation Updates 19
- Driver Updates 20
- 1Introduction 21
- Hardware Overview 22
- Software Overview 23
- NDIS Driver 24
- Chapter 1: Introduction 25
- Software Features 26
- 8 Interphase Corporation 28
- Minimum System Requirements 29
- 10 Interphase Corporation 30
- 2Installing the Hardware 31
- Installing the Adapter 32
- Abcdefg Computers 33
- 14 Interphase Corporation 34
- 16 Interphase Corporation 36
- 18 Interphase Corporation 38
- 3Connecting to the Line 39
- DB25 Connector 40
- V.24 Interface 42
- 24 Interphase Corporation 44
- V.35 Interface 45
- 28 Interphase Corporation 48
- V.11 Interface 49
- 30 Interphase Corporation 50
- 25 --TEST Test In 50
- 7 - GND Ground Common 50
- 1 - Shield Shield Common 50
- Back-to-Back Configuration 52
- Connecting to the Network 53
- 34 Interphase Corporation 54
- 4Installing the 55
- NDIS Software Package 55
- Installing the Drivers 56
- 38 Interphase Corporation 58
- [drive]:\5535SR 59
- D:\5535SR). Then click OK 59
- 40 Interphase Corporation 60
- 42 Interphase Corporation 62
- 44 Interphase Corporation 64
- 46 Interphase Corporation 66
- Setting Up IPX/SPX Protocols 67
- 48 Interphase Corporation 68
- Setting Up TCP/IP Protocols 69
- 50 Interphase Corporation 70
- Removing the Drivers 72
- Removing the NDIS Driver 73
- 54 Interphase Corporation 74
- Removing the Base Driver 76
- Completing the Driver Removal 78
- Removing the Base Driver Only 79
- Add/Remove 80
- • Cleans up the registry 82
- 5 Setting Up the NDIS 83
- Adapter Functions 86
- Channels Functions 87
- Adding a Logical Adapter 89
- Properties 91
- 72 Interphase Corporation 92
- 74 Interphase Corporation 94
- 76 Interphase Corporation 96
- Setting Up General Properties 97
- Setting Up LAN Properties 98
- Setting Up WAN Properties 100
- PPP WAN Properties 101
- 82 Interphase Corporation 102
- X.25 WAN Properties 103
- 84 Interphase Corporation 104
- Frame Relay WAN Properties 105
- Setting Up Port Properties 106
- PPP Serial Port Properties 107
- X.25 Port Properties 108
- Frame Relay Port Properties 109
- Interphase Corporation 110
- Viewing Channel Status 111
- Manually Connecting a Channel 113
- 6 Logging NDIS Driver 115
- Accessing Online Help 116
- Starting the NDIS Driver Log 116
- Log Menu 118
- Parameters Menu 119
- 100 Interphase Corporation 120
- 102 Interphase Corporation 122
- 104 Interphase Corporation 124
- Icon Event 124
- Successful connection 124
- 106 Interphase Corporation 126
- 7Installing SNA Server 127
- Link Services Software 127
- Installing the Base Driver 128
- Running the Setup Program 129
- 112 Interphase Corporation 132
- 114 Interphase Corporation 134
- 3. Click Continue 135
- 116 Interphase Corporation 136
- D:\5535SR) 137
- 118 Interphase Corporation 138
- Removing Base Driver Software 139
- 120 Interphase Corporation 140
- 122 Interphase Corporation 142
- 8Setting up SNA Server 143
- Link Services 143
- Services 145
- 126 Interphase Corporation 146
- 128 Interphase Corporation 148
- 130 Interphase Corporation 150
- 132 Interphase Corporation 152
- 134 Interphase Corporation 154
- 136 Interphase Corporation 156
- 138 Interphase Corporation 158
- Inserting a Connection 159
- 140 Interphase Corporation 160
- 144 Interphase Corporation 164
- 9Setting up Firmware 165
- Firmware Management 168
- 152 Interphase Corporation 172
- 154 Interphase Corporation 174
- 156 Interphase Corporation 176
- 158 Interphase Corporation 178
- Hardware Management 179
- 162 Interphase Corporation 182
- 164 Interphase Corporation 184
- 10Troubleshooting 185
- Problems and Solutions 186
- Chapter 10: Troubleshooting 187
- ASpecifications 189
- Storage Environment 190
- B SynWatch Utility 191
- Starting SynWatch 192
- Appendix B: SynWatch Utility 193
- Watching the Serial Port 194
- Changing Watch Parameters 195
- 176 Interphase Corporation 196
- 178 Interphase Corporation 198
- Saving and Editing Frames 200
- CQuick Reference of 201
- Common Tasks 201
- Procedures 202
- Figure C-2. Devices List 203
- DProtocols Overview 205
- Layer 2: Frame Level Layer 206
- Layer 3: Network Layer 206
- Logical Channels 206
- Frame Relay Protocol 207
- PPP Protocol 208
- EPCI/PMC Technology 209
- Overview 209
- 190 Interphase Corporation 210
- FRegulatory 211
- Statements 211
- Canadian 212
- Accessory 213
- 194 Interphase Corporation 214
- Glossary 215
- 212 Interphase Corporation 232
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